Icelandair Interline Agreements

Use and issuance of Icelandair e-tickets

from 1 June 2008 IATA BSPs

The purpose of this instruction is to provide guidance on the use and issuance of Icelandair e-tickets on and after 1 June 2008, when paper tickets are eliminated from IATA BSPs.
Icelandair has been actively working towards the deadline implementing more than 33 interline e-ticket agreements.
This document is primarily concerning administration processes with other airline partners.

1. e-tickets Only from 1 June 2008 in IATA BSPs

For tickets issued on or after 1 June 2008 paper tickets must not be issued on BSP neutral paper ticket stock using Icelandair airline accounting code (FI 108).

2. FI Ticket Issue Policy

Icelandair may be selected as ticketing carrier by travel agents when issuing tickets to cover journeys which include travel entirely or partially:
a) on FI flights with FI flight designator code
b) on the flights of Smartwings (QS)
In all other cases, Icelandair must not be selected as ticketing carrier.

3. Amending bookings where e-tickets have been issued

When making an amendment to a booking that has previously been issued as an e-ticket, it is imperative that follow up action is taken, either to;
a) revalidate the original e-ticket or
b) reissue an e-ticket through your GDS to reflect the new itinerary.

If this is not done, it will mean a mismatch between the itinerary information in the booking and the e-ticket.
Consequently, the mismatch between bookings and tickets will lead to check-in delays on departure and inconvenience for passengers.
By ensuring that an e-ticket always matches up with the latest itinerary in the booking, passengers can benefit from online services like online check-in, home printed boarding passes and early seat selection.

4. Interline e-ticket agreements (IET) on Icelandair

Icelandair has completed IET agreements with the following carriers. This means that providing Icelandair flights are part of an interline journey with the following carriers, Icelandair tickets may be issued in accordance with the FI Ticket Issue Policy.

Completed IET Agreements 23 May 2008

AA	American Airlines	lo	LOT
AC	Air Canada	lx	Swiss
AF	Air France	ma	Malev
AZ	Alitalia	mi	Silkair
AY	Finnair	nw	Northwest Airlines
BA	British Airways	os	Austrian
BD	BMI	qf	Qantas Airways
BT	Air Baltic	QI	Cimber Air
CX	Cathy Pacific	qr	Qatar Airways
DL	Delta	sa	South African Airways
FC	Finncomm	sk	SAS
hr	Hahn Air	SN	Brussels Airlines
IB	Iberia	SQ	Singapore Airlines
JK	Spanair	TE	FlyLal
kf	Blue1	TP	TAP
kl	KLM	VS	Virgin Atlantic
lh	Lufthansa	WF	Wideroe

5. Interline e-ticket agreements (IET) to be completed

Icelandair intends, over the course of the next few months to complete IET Agreements with the following carriers. This means that travel agents cannot issue e-tickets for journeys involving Icelandair and the carriers on this list until IET is implemented.

See below for the ticketing instructions for journeys involving these carriers and Icelandair.

IET Agreements to be completed

ab	Air Berlin	Planned Q3	ok	Czech Airlines	Planned Q4
ca	Air China	Planned Q3	ov	Estonian Air	Planned Q2
ek	Emirates	Planned Q2	oz	Asiana Airlines	Planned Q3
ey	Etihad Airways	Planned Q2	su	Aeroflot	Planned Q4
fv	Rossiya-Russian Airlines	Planned Q3	tg	Thai Airways	Planned Q2
ju	JAT Airways	Planned Q3	UA	United Airlines	Planned Q4
jz	Skyways	Planned Q3	us	US Airways	Planned Q4
nh	All Nippon Airways	Planned Q2	UX	Air Europa	Planned Q2
oa	Olympic Airlines	Planned Q3

Ticketing Instructions:
AIRLINE CODE: enter 108
Follow the procedure to issue a vMPD available on the BSPLink website at http://www.bsplink.iata.org/  as follows:

Complete a vMPD  for each passenger to be ticketed:

Enter the following mandatory fields:
NAME OF PASSENGER

REASON FOR ISSUE: Select 50 -Specified MCO

REASON FOR ISSUANCE CODE: Select 1 - Prepaid Ticket Advice

AIRLINE CODE: enter 108

FARE - enter the fare

TAXES - insert all taxes applicable to a ticket issue

SERVICE CHARGE/TAX ON MPD: enter if applicable

PNR - enter PNR locator

FORM of PAYMENT: If form of payment is CREDIT, the credit card type, number, expiry date and amount fields have to be completed.

REMARKS: enter any additional information f.ex Flight nr and date.

Then:
Enter the vMPD/MD50 number in the PNR (Booking record).
Enter these details as an OSI item for transmittal to Icelandair:
e.g. OSI FI vMPD 108 1234567890

This detail will be transmitted automatically to FI once you have manually entered the vMPD details in the PNR and will be referenced during the audit process.

6. Ticketing of Infants on interline journeys

The following Carriers have completed IET with Icelandair but have limited functionality in their system to issue and/or accept e-tickets for infants who are travelling as part of an interline journey involving Icelandair.


See below for the ticketing instructions for these journeys.

AA	American Airlines	lo	LOT
AC	Air Canada	nw	Northwest Airlines
DL	Delta	qf	Qantas Airways
kl	KLM	VS	Virgin Atlantic
lh	Lufthansa

Ticketing Instructions:
Ticketing infants on interline journeys involving FI and carriers on the above list.

Issue the tickets for the adults in the normal way.  Apply to Icelandair to issue the infant ticket on a paper ticket as follows:

Follow the procedure to issue a vMPD as follows:

Complete a vMPD for each infant passenger to be ticketed:

Enter the following mandatory fields:

NAME OF PASSENGER

REASON FOR ISSUE: Select 50 -Specified MCO

AIRLINE CODE: enter 108

REASON FOR ISSUANCE CODE: Select 1 - Prepaid Ticket Advice

FARE - enter the fare

TAXES - insert all taxes applicable to a ticket issue

SERVICE CHARGE/TAX ON MPD: enter if applicable

PNR - enter PNR locator

FORM of PAYMENT: If form of payment is CREDIT; enter the credit card type, card number, card expiry date and amount fields.

ISSUED in CONNECTION WITH - Enter the associated ticket number for adult (3 digit airline code followed by the 10 digit ticket number e.g. 108 1234567890)
REMARKS: enter any additional information f.ex Flight nr and date.

Then:
Enter the vMPD/MD50 number in the PNR (Booking record).
Enter these details as an OSI item for transmittal to Icelandair:
e.g. OSI FI MPD 1251234567890

This detail will be transmitted automatically to FI once you have manually entered the vMPD details in the PNR and will be referenced during the audit process.

7. FI Policy for Other Documents (vMPD)

IATA member carriers have already adopted standards for an Electronic Miscellaneous Document (EMD) that will replace all other non-ticket documents, however it is not anticipated that this will be fully available for use until 2009 at the earliest. During the interim period all other documents can be issued by means of a virtual version of the MPD known as the MPD.

On/after 1 June 2008 the value coupon of the OPATB2 coupon-by-coupon MCO (known as the MD50) will no longer be available for the issuance of automated MD50 MCOs. However, some GDS companies may choose to continue to provide limited MD50 functionality for transactions that do not require a value coupon. Any interim solutions developed by the GDSs (e.g. suppressing the printing of a value coupon in OPATB2 markets) would be based on the fact that their airline/travel agency customers have approached the GDSs directly.

Icelandair will accept MD50 transactions, but it should be noted that certain transactions cannot be fulfilled without a value coupon, e.g. part refund transactions, or any other transaction where the customer would need a coupon, which has an exchangeable value.

As a result, vMPD/MD50 transactions can only be issued with the following "Reason for Issuance" codes:

Reason for Issuance

M	Sundry Charges
Q	Rebooking Fee International
R	Lost (Paper) Ticket Fee
T	Unaccompanied Minors Fee International
1	PTA/TOD

These are the only codes that will be supported by Icelandair in BSPlink or where MD50 is retained with limited functionality, through MD50. FI does not support any other "Reason for Issuance" codes, including "Excess Baggage" or "Oxygen" transactions.

Travel agents should direct passengers wishing to arrange "Excess Baggage" to a FI Ticket Desk and passengers wishing to book "Oxygen" to a FI reservation centre.

FI will be monitoring "Reason for Issuance" code usage to ensure best practise is used.

Incorrect usage of "Reason for Issuance" codes may result in FI not recognizing the payment and attempting to recover it via the ADM process.

8. Collecting change fees on Icelandair

Icelandair only allows travel agents to issue virtual MPDs for change fee.

In essence the completion of the entries for vMPD are the same these are summarised below.

Completion of vMPD for change fees:

AIRLINE CODE: Enter 108

REASON FOR ISSUANCE CODE: Select Q - Rebooking Fee International

CURRENCY, AMOUNT IN FIGURES and AMOUNT IN LETTERS complete in the normal way

FARE box: Enter the change fee amount e.g. GBP30 in this box NOT in the 'Tax' box

PNR - enter PNR locator

FORM of PAYMENT: If form of payment is CREDIT; enter the credit card type, card number, card expiry date and amount fields.

ISSUED IN CONNECTION WITH: Enter the associated/new ticket number (i.e. 3- digit airline code followed by the 10-digit ticket number without any spaces e.g. 108 1234567890)

Then:
Enter the vMPD/MD50 number in the PNR (Booking record).
Enter these details as an OSI item for transmittal to Icelandair:
e.g. OSI FI MPD 1251234567890

This detail will be transmitted automatically to FI once you have manually entered the vMPD details in the PNR and will be referenced during the audit process.